Shipping policy

📦 Shipping Policy

Thank you for shopping with Pixie Pop Creation! We are dedicated to ensuring your phone charms arrive safely and promptly. Please review our shipping policy below.

🛍 Shipping Regions

We currently ship both domestically within the United States and internationally.

🚚 Shipping Carriers & Methods

We use trusted carriers including USPS and UPS for all shipments.

⏱ Processing Times

  • Regular Orders: Ships within 1–3 business days

  • Custom Orders: Processing time may vary (not included in the timeframe above)

  • Please note: Orders are processed Monday through Friday. We do not ship on weekends or U.S. national holidays.

📦 Estimated Delivery Times

  • U.S. Domestic Orders: Estimated delivery in 3–7 business days

  • International Orders: Estimated delivery in 14–21 business days

Delivery times may vary due to customs processing or postal delays, especially during peak seasons or holidays.

💳 Shipping Fees

  • Shipping is calculated at checkout based on your location and order weight.

  • Free U.S. Shipping on orders over $49.

🔍 Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package's journey.

📦 Lost or Damaged Packages

If your item arrives damaged, please contact us with:

  • A video of the package being opened, and

  • Clear photos of the damage.

If your USPS package is lost, please reach out to us first. You must submit a claim to USPS and provide us with the official USPS lost package letter.

🚫 Return Shipping Responsibility

We are not responsible for orders that are returned due to customer errors, such as:

  • Incorrect shipping addresses

  • Unclaimed packages after multiple delivery attempts

Customers will need to pay a reshipping fee for packages returned under these conditions.

If you have any questions or concerns about your order, feel free to reach out to us! We’re happy to help.

Pixie Pop Creation ✨
pixiepopcreation@gmail.com